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What would you do if you were treated like second class citizens in a restaurant and also notice hygiene was compromised by an employee who cleaned out their ears with a straw? Further, to rub salt in the customers wound, the waiting staff would ignore customers and when the patron finally got the attention from the staff they would be chastised and ridiculed. This is the case at a *Pizza Hut in Kota Kinabalu, Borneo where a group of disgruntled local customers have staged a boycott of this international fast food giant, Pizza Hut, do to their extremely poor customer service.
Kota Kinabalu is a tiny but flourishing tourist town located in Northern Borneo and it makes me wonder why the locals are being treated so poorly. Is it because they are the indigenous people of that region and not big spending tourists? Does this international corporation have a double standard for third world countries? In any event since we are going global it is time for the little people, the consumers, to flex their might and stand for these people of Borneo. Maybe we can turn the heads of at least one of the executives since this is not the image Pizza Hut wants to spread around the world and believe me, this will spread since word is getting out.
Just because Kota Kinabalu is a small community does not mean quality and customer service does not matter to these villagers. In fact this is a litmus test since there could be other tiny villages where the local inhabitances are being treated poorly in favor of the tourist in other parts of the world. This may very well be only the tip of the ice berg and now Pizza Hut has become my science project. The egregious conduct of Pizza Hut employees in Kota Kinabalu has become the face of this international corporation whether they like it or not.
If “we the consumers” stand up for these humble people against this gigantic corporation we may only affect a mere few million dollars in their corporate bottom line. But it’s a mere few million dollars that will go to some other company that treats their customers with dignity, respect and courtesy regardless of the ethnicity, creed or country they reside. I would hate to think that Pizza Hut condones racial inequities favoring customers who flash a VISA instead of local currency. Why has this total disregard for the people of Kota Kinabalu gone this far in the first place?
Just so you know, **Yum Brands is the parent company of Pizza Hut and this corporation includes Kentucky Fried Chicken (KFC), Taco Bell, Long John Silvers, A&W Restaurants, Wing Street and Dong Fang Ji Bai, just to name a few. Their corporate headquarters is in Louisville, Kentucky with corporate offices in China, Taiwan and Thailand. So if we boycott Pizza Hut we should also pinch their corporate dollar at these establishments as well. Than maybe our friends in Kota Kinabalu, Borneo will get the customer service they rightfully deserve. The only way to deal with corporations is to strike them in their corporate bottom line. The sooner you learn this tool the sooner you will be able to cope with Globalization. We may only be consumers in the corporate eye but we also possess their life’s blood, the all mighty dollar. In fact the dollar is the International Corporation’s Achilles Tendon for without our money they are finito la musica, capice? If we don’t buy, they will die and that’s the consumer’s bottom line.